Frequently Asked Questions
Everything you need to know about your Marcy fitness journey.
What are the shipping costs for heavy fitness equipment?
We offer standard ground shipping across the continental United States. Shipping costs are calculated at checkout based on the weight of the equipment and your location. Look out for 'Free Shipping' badges on select home gym models.
Does Marcy equipment come with a warranty?
Yes, all Marcy products come with a manufacturer's limited warranty. Most strength training equipment includes a 2-year limited warranty on parts, ensuring your investment is protected during your fitness journey.
Can I return my order if I am not satisfied?
We offer a 30-day return policy on all items. Products must be returned in their original packaging and in like-new condition. Please note that customers are responsible for return shipping costs on heavy freight items.
Do you offer assembly services for home gyms?
While our products are designed for easy DIY assembly with included manuals, we have partnered with professional third-party assembly services. You can select 'Professional Assembly' at checkout for an additional fee.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Klarna and Affirm to help you build your gym now and pay later.
How can I track my freight delivery?
Once your order ships, you will receive a confirmation email with a tracking number. For large equipment sent via freight, the carrier will contact you via phone to schedule a specific delivery window.